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How do I pay my rates and charges?

Direct Debit

This is a cost free , stress-free method of payment which allows Council to debit your bank/credit union/building society account. Payments of your rates or water accounts via Direct Debit can be quarterly; or payment in full; or by an agreed arrangement with Council of weekly, fortnightly, monthly. The amount payable will be automatically deducted from your nominated account on the due date for payment.

You can pay your rates online through Council's eServices using Mastercard or Visa. Payment can be made on Council’s website You will need to click on Online Payments - 'Rates Payment' and then enter your reference number before clicking submit. A Credit Card Service Fee of up to 0.7% applies.

Over the Phone - Pay 24 hours a day, 7 days per week for the cost of a local call, with the exception of mobile phones which will be charged at mobile phone rates, by calling 1300 789 116. MasterCard or Visa cards are accepted. A Credit Card Service Fee including GST of up to 0.7% applies.

BPAY allows you the opportunity to pay over the phone, or through the Internet, from your cheque, savings or credit card account (Visa or MasterCard only). Please quote Biller Code 747105 and your 7 digit  Reference Number shown on your rate notice. To make use of this option, you must initially contact your financial institution to ensure the BPAY facility is available at that institution. 

Provided you have sufficient available credit or balance, the payment will be processed and you will be issued a receipt number from your banking institution for the bill payment.

Present you account at any Australia Post outlet to pay by cash or cheque or debit card. (No credit card can be used for payment at this facility.)

Simply Mail your cheque or money order payable to Byron Shire Council, together with the detachable deposit slip portion of the rate notice, to: Byron Shire Council, PO Box 219, Mullumbimby  NSW  2482

You can pay in person at Council's Customer Service Centre at Station Street, Mullumbimby. Please present your rate notice when making payment. You can pay by cash or cheque or you may use your debit or credit card. Office hours are Monday to Friday 9.00am to 4:00pm.

Payment Due Dates

If you are making a single payment for the full year’s rates and charges, your payment is due on or before 31 August.

If you are paying by quarterly instalments the due dates and the amounts payable for each instalment are shown on your Rates Notice. We will send you an instalment notice for the second, third and fourth instalments, one month before the payment is due.

The due dates for each instalment are 31 August, 30 November, 28 February and 31 May each year.

What happens if my payment is late?

If your quarterly payment is not paid in full by the due date you will have to pay interest on the amount owing. The interest charge is simple interest calculated daily, at the rate of 9% per annum. Please ensure your payment reaches Council by the due date shown on your notice. If you are paying by mail, you should make allowances for postage time.

I’m having difficulty making my payment!

Council is sympathetic towards ratepayers who have genuine difficulties in meeting their payment deadlines. Should you be in such a position please visit Council in person or contact Council’s Debt Recovery Officer on 6626 7000 in order to discuss your situation and to make a special repayment arrangement.