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Community Satisfaction

In October 2013 Byron Shire Council sought to examine community attitudes and perceptions towards current and future services and facilities provided by Council. Key objectives of the research included:

  • To assess and establish the community’s priorities and satisfaction in relation to Council activities, services and facilities
  • To identify the community’s overall level of satisfaction with Council’s performance

To facilitate this, Micromex Research was contracted to develop a survey template that enabled Council to effectively analyse attitudes and trends within the community. 

The 2013 Survey was compared against the 2007 Survey. Key finding included:

Overall satisfaction with Council was ‘moderate’, with 72% of residents stating they were at least ‘somewhat satisfied’.


Satisfaction with the way contact with Council was handled was ‘moderately high’ with 82% at least somewhat satisfied.